surprise

"it takes a great deal of energy to pay attention and listen well while appearing casual and relaxed. you have to listen to what is said and how it is said. listen to what is not said." -murray

you have to be ready for a surprise at any time, even if you are about ready to fall asleep in your chair, bored out of your mind, trying to act like you are paying attention. But you cant put words into someones mouth, or really put too much of your opinion into it, so take a tape recorder so if you do happen to drift off, you can save your butt, and not lose your job, for a 10 minute nap.